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HELP CENTER

Everything you need to know

DO YOU HAVE A CERTIFICATE OF AUTHENTICITY? 

As a member of the Meteoritical Society with member number 7206, I provide a distinguished level of authenticity for each item in my shop. With every order, you will receive a meticulously crafted information card, offering comprehensive details about the specific product purchased.

 

Furthermore, I stand behind the quality and legitimacy of every item, backing them with an unconditional guarantee. If, by any chance, you are dissatisfied or harbor any doubts regarding the authenticity, feel free to return the item for a hassle-free refund. Your satisfaction and trust are of utmost importance to me.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide to bring our extraordinary creations to customers around the globe. We offer international shipping at a flat rate of $16. Rest assured, your order will reach you no matter where you are. While shipping times may vary, typically you can expect delivery within one to three weeks. Please note that customs processes may occasionally cause minor delays.

HOW DO YOU PACKAGE YOUR ITEMS?

We take great pride in our meticulous packaging process to ensure your items arrive in pristine condition. Each item is handled with utmost care and thoughtfully packaged. We utilize environmentally friendly practices by using recyclable envelopes and incorporating biodegradable packing peanuts when necessary. Rest assured, your order will be packaged with the utmost attention to detail and sustainability.

HOW DO YOU CARE FOR AND MAINTAIN METEORITE ITEMS?

To keep your meteorite items and copper creations in optimal condition, we recommend following these care guidelines. When handling meteorites, it's important to treat them with care due to their unique and delicate nature. Avoid dropping or exposing them to rough handling, as it can cause damage. Additionally, it's crucial to prevent moisture exposure, as it can lead to rust or degradation. Store meteorites in a dry environment and keep them away from water. Prolonged exposure to sunlight can also affect certain meteorite textures and cause discoloration, so it's advisable to display them in areas with controlled light exposure. When cleaning, use a soft cloth to gently remove dust or fingerprints, avoiding abrasive cleaners or rough materials that could scratch the surface.

HOW DO YOU CARE FOR AND MAINTAIN COPPER CREATIONS?

For copper creations, preventing tarnishing is key to maintaining their beauty. Copper naturally develops a patina over time, but you can slow down tarnishing by storing them in a dry, non-humid environment and keeping them away from direct contact with air, moisture, or chemicals. When cleaning, use a soft cloth or non-abrasive polishing cloth to gently remove tarnish or fingerprints. If needed, you may use mild copper cleaners following the product instructions. However, it's important to avoid harsh chemicals, such as bleach or ammonia-based cleaners, as they can cause damage to the surface. Applying a periodic protective coating, such as a clear lacquer or wax, following product-specific recommendations, can help maintain the luster of your copper creations.

CAN I REQUEST A CUSTOM-MADE PIECE? 

Absolutely! We welcome custom requests and take pride in crafting unique, personalized pieces tailored to your vision. We will work closely with you to bring your ideas to life. However, please note that creating custom-made pieces requires additional time, effort, and resources. Therefore, a customization fee will apply to cover the extra craftsmanship involved. Rest assured, the result will be a truly exceptional and one-of-a-kind piece that reflects your individual style and preferences.

HOW LONG DOES IT TAKE TO PROCESS AND SHIP AN ORDER?

We understand the excitement of receiving your order promptly. That's why we strive to provide swift processing and shipping. Typically, we process and ship orders within one business day, ensuring a prompt delivery to your doorstep. Our efficient fulfillment process allows you to enjoy your handcrafted treasures without unnecessary delays.

HOW LONG DOES IT TAKE TO PROCESS AND SHIP AN ORDER?

We understand the excitement of receiving your order promptly. That's why we strive to provide swift processing and shipping. Typically, we process and ship orders within one business day, ensuring a prompt delivery to your doorstep. Our efficient fulfillment process allows you to enjoy your handcrafted treasures without unnecessary delays.

WHAT IS YOUR RETURN OR EXCHANGE POLICY? 

Our return and exchange policy aims to ensure your satisfaction with your purchase. If you need to initiate a return or exchange, please contact us within 14 days of delivery. Items should be shipped back to us within 30 days of delivery. Please note that we do not accept cancellations but do reach out to us if you encounter any issues with your order. Certain items, such as custom or personalized orders cannot be returned or exchanged unless they arrive damaged or defective. When returning an item, buyers are responsible for the return shipping costs, and it is important to ensure the item is returned in its original condition to avoid any loss in value.

ARE YOUR ITEMS ETHICALLY SOURCED? 

Yes, we are committed to ethical sourcing practices for our items. We prioritize working with trusted suppliers who adhere to ethical standards and ensure the well-being of the environment, workers, and communities involved in the production process.

CAN I FIND INFORMATION ABOUT THE MATERIALS USED IN EACH PRODUCT?

Absolutely! We believe in providing transparency and detailed information about the materials used in each of our products. You can find comprehensive information about the materials, such as gemstones, metals, or other components, in the product descriptions on our website. We aim to empower our customers with knowledge so that you can make informed choices about the items that resonate with you. Should you have any specific questions about the materials used in a particular product, please don't hesitate to reach out to us.

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